As a provider of immersive fantasy events, our mission is to create unforgettable experiences that transport our clients into magical worlds. To ensure that every event we plan and host is conducted in a professional, respectful, and imaginative environment, we have established the following Code of Conduct. This code applies to all employees, contractors, and clients involved in any of our events.

1. Respect for All Participants

We are committed to fostering an environment of mutual respect, inclusivity, and courtesy for everyone involved in our events, from clients to performers, vendors, and guests. Discrimination, harassment, or offensive behavior will not be tolerated under any circumstances.

• Treat others as you would wish to be treated—fairly, kindly, and with respect.

• Embrace diversity and promote a culture of inclusion.

• Ensure that all participants feel safe and welcome.

2. Commitment to Creativity and Immersion

Fantasy events require the highest level of imagination and creativity. It is vital that all staff, performers, and guests contribute to the immersive nature of the experience.

• Honor the event’s theme, setting, and atmosphere.

• Maintain a high standard of costume and role-playing to enhance the fantasy world we are creating.

• Be mindful of the narrative and work collaboratively to create a seamless, engaging experience.

3. Professionalism in All Interactions

Whether planning an event, hosting guests, or coordinating vendors, professionalism is key to delivering a high-quality experience.

• Communicate clearly, promptly, and respectfully with clients, vendors, and team members.

• Ensure all event details, including timelines, expectations, and budgets, are handled with transparency and accuracy.

• Be punctual and prepared for all meetings, rehearsals, and events.

4. Integrity and Ethical Practices

We operate with the utmost integrity, ensuring that all business transactions, contracts, and dealings are handled fairly and ethically.

• Provide honest and accurate information regarding services, pricing, and availability.

• Uphold the agreements made with clients, suppliers, and collaborators.

• Respect intellectual property and avoid the use of unlicensed materials or content.

5. Safety and Well-Being

The safety and well-being of all involved in our events is our top priority. We ensure that our events are conducted in a way that minimizes risk and ensures comfort for all participants.

• Follow all applicable laws, regulations, and safety standards.

• Take appropriate measures to create a physically and emotionally safe environment.

• Be vigilant about potential hazards, whether physical, emotional, or psychological, and act swiftly to address any issues.

6. Environmental Responsibility

We strive to be environmentally conscious and responsible in all aspects of our business.

• Aim for sustainable event practices, such as reducing waste, reusing materials, and recycling whenever possible.

• Avoid excessive use of single-use plastics and encourage the use of eco-friendly products.

• Prioritize local vendors and suppliers to reduce the carbon footprint of our events.

7. Client Collaboration and Satisfaction

We believe in working closely with our clients to understand their vision and needs, ensuring their fantasy event exceeds expectations.

• Listen attentively to the client’s desires and tailor every event to their preferences.

• Provide regular updates and maintain open communication throughout the planning and execution stages.

• Address any concerns or issues promptly, always striving for the highest level of client satisfaction.

8. Confidentiality and Privacy

We respect the privacy of our clients, vendors, and employees, and we are committed to protecting any sensitive information shared with us.

• Keep personal, financial, and event-related information confidential.

• Use client data only for purposes directly related to event planning and execution.

• Never share or disclose any proprietary information without prior consent.

9. Respect for the Art of Fantasy

Fantasy events are a form of art that combines imagination, performance, and storytelling. We strive to uphold the artistic integrity of each event we host.

• Treat the creative elements of the event (costumes, performances, designs, and themes) with care and respect.

• Promote positive engagement with fantasy genres, from medieval and steampunk to fairy tales and mythical creatures.

• Support the artistic talents of performers, artists, and other creatives involved in the event.

10. Continuous Improvement

We believe in the constant evolution of our services and the enhancement of our skill set, knowledge, and creativity.

• Seek feedback from clients and participants to improve our future events.

• Attend workshops, seminars, and training sessions to stay updated with trends in event planning, fantasy entertainment, and immersive experiences.

• Cultivate an environment where innovation and new ideas are encouraged and celebrated.

Enforcement of Code of Conduct

We expect all involved parties to adhere to this Code of Conduct. Violations may result in appropriate actions, including suspension from events, cessation of employment, or termination of contracts, depending on the severity of the breach.

We are committed to maintaining a space where creativity thrives, mutual respect is upheld, and every participant is empowered to experience the magic of fantasy.